Provide a separate role to reopen issues : JT-3400

Back to Search

Project	YouTrack
Priority	Normal
Type	Feature
State	Submitted
Assignee	Evgeniy Schepotiev
Subsystem	Workflow
Fix versions	Backlog
Fixed in builds	No Fixed in build
Affected versions	No Affected versions
Browser	Any Browser
OS	Any OS
Verified in build	Not verified
Verified by	Nobody
Affected builds	No affected builds
Reviewed by	No reviewed by
Story points	Undefined
Value	130
Marketing value	No marketing value

Created by Jura Gorohovsky
2 years ago (02 Jan 2010 16:01)
Updated by root
3 weeks ago (02 May 2012 23:23)

JT-3400 Provide a separate role to reopen issues

Issue is visible to: All Users

Links — Show as list

Depends on:
JT-2501

I'm pretty tired of having to reply to IDEA project users asking how to reopen resolved issues that are still reproducible, so I guess we have to allow them to reopen issues. Probably a rule for letting users reopen should be applied - e.g. one should be able to mark an issue as reopened only after commenting it, or based on another condition.
If there's a better solution, I'll be happy with it.

Pavel Sher

19 May 2010 14:42

2 years ago

The same is true for TeamCity users.

Related Changes

Type

Exception→ Feature

Assignee

Evgeniy Schepotiev (zeckson)→ Evgeniy Schepotiev

Subsystem

<lost change>→ Workflow

Fixed In version

<lost change>→ null

Dmitry Krasilschikov

13 Sep 2011 14:56

8 months ago

@Jura Do you want exactly the condition of adding new comment if user reopen an issue? If so, wait for implementing JT-10337.

Jura Gorohovsky

13 Sep 2011 15:11

8 months ago

No, not really.
The first thing I want is exactly what the title for this issue says: introduce a separate role to reopen issues that is afaik not available right now.
Then, anything that would force a user to set forth a compelling reason before reopening an issue would work.
For example, this could be a workflow rule that requires commenting an issue on transition from a resolved state to Reopened.
Another thing to consider is preventing batch-reopening issues for security (and sanity) reasons. That is, no one should be allowed to select multiple resolved issues, and reopen them with a single comment. Reopening each issue should require a separate, unique comment.